SCAA Job Opportunity: Membership Coordinator

OVERVIEW: The  Membership  Coordinator  serves  as  the  welcome  arm  of  the  Specialty Coffee Association of America; greeting new members, promoting SCAA benefits, programs and events, assist with all inquiries related to membership, aid in prospect and renewal campaigns, while maintaining a high level of member satisfaction and providing accurate and courteous customer service. The ideal candidate will have a combination of administrative and customer service skills with a desire to also engage in sales.

 DUTIES:

  • Supports the Membership Development Manager with administrative dutiesResponsible  to respond promptly  to  membership  inquiries  (email,  phone  or  fax)  related  tomembership, membership benefits, joining or renewals of membership, SCAA services, programs, events, and/or  general  industry  related. Includes  creating  procedures  and  drafting  template responses for approval by Membership Manager.
  • Improves member satisfaction with support for membership related activities and services Coordinate membership benefits and services including creation and update of welcome packets, letters, benefits packets, membership cards, printed directory, mailing lists, plaques, etc. Includes maintaining and updating of membership records, coordinating member recognition programs, assist in organizing and preparing for trade shows and networking events.
  • Assists with the execution of the SCAA Membership PlanExpected to work efficiently to meet the departmental goals and objectives as outlined on the SCAAMembership  Plan  and  support  and  aid  the SCAA’s  overall  Strategic  Plan.  Assist  in  reporting, collecting of data and recommending ideas for improvement. And other duties as directed by Membership Manager

Up to 25% travel required. Compensation Package: Based on experience. Competitive health benefits and 9 major holidays paid. Flexible working environment.and 9 major holidays paid. Flexible working environment.

Desired Skills & Experience

DESIRED ABILITIES:

  • 3+ years in customer service or equivalent administrative role required, sales experience a plus
  • Exceptional communication and organizational skills with the ability to establish and maintain good working relationships with a variety of constituents.
  • A  strong  knowledge  of  office  practices  and  processes,  administration,  marketing and  customer service skills and techniques; strength and aptitude for process improvement is desired.
  • Proven ability to meet established deadlines and provide regular progress updates
  • Intermediate  to  advanced  Office  Suite  knowledge  (MS  Office-  Excel,  Word,  Power  Point and Outlook). Adobe product knowledge and database experience a plus.
  • Familiar with e-marketing programs and new media a plus.
  • A strong desire to learn about the coffee industry and best practices from related industries is expected

Interested candidates may send their resume and cover letter to jobs@scaa.org.